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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

In 2020, the majority of the complaints have been about “Economy, Finance and Tax”
with a rate of 80,28% followed by the subject matter “Public Personnel Regime” with
a rate of 4,10 %.

Table 7: Distribution of the Complaints as per Subjects in 2019-2020

Rate of
Subject of the Complaint 2019 % 2020 % change
%

Economy, finance and tax 1568 7,48% 72418 80,28% 4518,49%

Public personnel regime 4656 22,21% 3703 4,10% -20,47%

Justice, national defense and 3250 15,50% 3032 3,36% -6,71%
security
Education, youth and sports 1782 8,50% 1813 2,01% 1,74%

Public personnel regime-1
(Issues related to the rights
of employees working in
the status of workers in 514 2,45% 1548 1,72% 201,17%
the administration arising
from the Labour Law and
employment contracts)
Services provided by local 1971 9,40% 1418 1,57% -28,06%
governments
Labor and social security 2366 11,28% 1325 1,47% -44,00%

Social services 165 0,79% 997 1,11% 504,24%

Health 427 2,04% 701 0,78% 64,17%

Transportation, press and 1188 5,67% 498 0,55% -58,08%
communication
Energy, industry, customs 414 1,97% 450 0,50% 8,70%
and trade
Other subjects 90 0,43% 400 0,44% 344,44%

116 2020 ANNUAL REPORT