Page 119 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

The majority of the complaints has been filed against the bank and finance institu-
tions with a rate of 76,25% followed by the Ministry of Justice with a rate of 2,42%.

Table 8: Distribution of the complaints as per Institutions (Top 5 Institutions)

Percentage
Name of the Institution Number
%

Banks and Finance Institutions 68.720 76,18%
Ministry of Justice 2205 2,44%

Local Governments 2013 2,23%

Universities and Faculties 1860 2,06%

Ministry of Health 1732 1,92%

Table 9: Data on Cases of 2020

Number of
Number of the Number of the Number of
the Cases
cases transferred Received in Total Cases Concluded Cases being
from 2019 in 2020 processed
2020

3.830 90.209 94.039 91.100 2.939

The percentage of the decisions in 2020 has been as follows:

Referral with a rate of 9,51%
Inadmissibility with a rate of 10,29%

Amicable Settlement with a rate of 2,01%
Invalid Application with a rate of 0,18%
Decision as to no ground exists for taking a decision with a rate of 0,32%

Recommendation with a rate of 75,74%
Refusal with a rate of 1,05%
Partial Recommendation Partial Refusal with a rate of 0,78%

118 2020 ANNUAL REPORT