Page 116 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

As in previous years, in 2020 as well, the majority of applications have been filed
through the E-Application method with the rate of 95,48% which is followed by “By
post” with the rate of 3,63%. Due to the pandemic, the e-application method has
considerably increased with the increase rate of 456,07%.

Table 6: Distribution of the complaints as per Application Methods for 2019-2020

Application Rate of
2019 % 2020 % Change
Method %

By fax 81 0,39% 74 0,08% -8,64%

In person 1739 8,29% 645 0,72% -62,91%

By post 3339 15,92% 3279 3,63% -1,80%

By E-application 15489 73,87% 86129 95,48% 456,07%

By e-mail 320 1,53% 82 0,09% -74,38%

TOTAL 20.968 90.209 330,22%

Figure 4: Distribution of the complaints as per Application Methods for 2020

%95,48

Fax
E-mail
In-person
Post
%0,08 %0,09 %0,72 %3,63 E-Application

2020 ANNUAL REPORT 115