Page 113 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

7.1. GENERAL STATISTICS
As of 2013, a total of 170.744 complaints have been received including 90.209
applications filed in 2020.

Table 2: Number of complaints by years

Year 2013 2014 2015 2016 2017 2018 2019 2020 Total

Complaints
7.638 5.639 6.055 5.519 17.131 17.585 20.968 90.209 170.744
filed

Figure 1: Changing trend of complaints by years

%330,22 90.209

17.131 17.585 20.968

7.638 5.639 6.055 5.519

2013 2014 2015 2016 2017 2018 2019 2020

When the number of complaints in 2020 is compared with the number of complaints
in 2019, it is seen that the increase rate is 330,22%, which is considerably high.
Table 3: Comparison of complaints of 2019 and 2020

Year 2019 2020 Increase Rate %

Total Complaints 20.968 90.209 330,22%

112 2020 ANNUAL REPORT