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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

1.1 Chief Ombudsman Mr. Şeref Malkoç

The Ombudsman Institution of Türkiye is a constitutional institution included in
Article 74 of the Constitution with the constitutional amendment made in 2010.
According to the Ombudsman Law No. 6328, the Institution shall be responsible for
examining, investigating, and submitting recommendations to the Administration
with regard to all sorts of acts and actions as well as attitudes and behaviors of the
Administration upon complaint on the functioning of the Administration within the
framework of an understanding of human rights-based justice and in the aspect of
legality and conformity with principles of fairness.

Adopting the principle “let the mankind live so that the State lives”, the Ombudsman
Institution aims to contribute to:

➢ increasing the service quality of the administration,
➢ internalising the principles of good administration,
➢ improving human rights standards,
➢ ensuring the rule of law,
➢ strengthening the culture of seeking legal remedies,
➢ forming a transparent, accountable and citizen-engaged administration.
The Institution is a young institution that started receiving complaints in 2013 and it
has only been 7 years since its establishment. During this period, significant progress

8 2019 ANNUAL REPORT