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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

CONTENTS

CHAPTER I: FOREWORDS ....................................................................................................7
1.1 Chief Ombudsman Mr. Şeref Malkoç ....................................................................................8
1.2 Ombudsman Mr. Yahya Akman ..........................................................................................12
1.3. Ombudsman Mr. Arif Dülger ..............................................................................................14
1.4 Ombudsman Mr. Sadettin Kalkan ......................................................................................16
1.5 Ombudsman Ms. Celile Özlem Tunçak ...............................................................................18
1.6 Ombudsman Mr. Hüseyin Yürük .........................................................................................20

CHAPTER II: AN OVERVIEW OF THE OMBUDSMAN INSTITUTION OF TÜRKİYE AND ITS
ACTIVITIES ....................................................................................................................23
2.1 About the Institution and Its Legal Framework..................................................................24
2.2 Organizational Structure .....................................................................................................25
2.3 Human Resources ...............................................................................................................30
2.4 Training Activities for the Staff ............................................................................................30
2.5 Interaction with Stakeholders .............................................................................................31
2.5.1 Relations with the Media .............................................................................................31
2.5.2 Institutional Meetings and Events...............................................................................33
2.5.3 Relations with Public Institutions and Civil Society Organizations (CSOs) ...............37
2.6 Awareness Raising Activities ..............................................................................................38

CHAPTER III: THE THEME OF 2019: GOOD ADMINISTRATION PRINCIPLES AND
OMBUDSMAN ....................................................................................................................41
3.1 Manual on Good Administration Principles ........................................................................44
3.2 Good Administration Principles and Case Studies ............................................................45
nd
3.3 2 Istanbul International Ombudsman Conference on the Theme of
Good Administration Principles and Ombudsman ...................................................................62

CHAPTER IV: APPLICATION PROCEDURES, GENERAL INFORMATION ON APPLICATIONS
AND CASE SUMMARIES .....................................................................................................65
4.1 How to Apply ........................................................................................................................66
4.2 Application Period ...............................................................................................................66
4.3 Confidentiality of the Complaint .........................................................................................67
4.4 Preliminary Examination .....................................................................................................67
4.5 Actions and Decisions to be Taken upon Preliminary Examination ..................................68
4.6 Requesting Information and Document .............................................................................68
4.7 Assignment of an Outside Expert and Hearing of Witness ................................................68

4 2019 ANNUAL REPORT