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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

LIST OF TABLES

Table 1: Number of the news about the Ombudsman Institution in 2019...............................32

Table 2: Statistics of applications on public personnel regime ...............................................92
Table 3: Number of complaints as per years .........................................................................115

Table 4: Comparison of complaints of 2018 and 2019 ...........................................................115
Table 5: Distribution of complaint applications as per age groups in 2019 ..........................116
Table 6: Distribution of complaint applications as per types of applicant in 2019 ...............117

Table 7: Distribution of the complaints as per application methods for 2018-2019 .............117
Table 8: Distribution of the complaints as per subjects in 2018 and 2019 ............................118

Table 9: Percentage of the types of decision in 2019 .............................................................121
Table 10: Data on cases of 2019 ..............................................................................................121

Table 11: Distribution of the complaints as per Institutions (Top 5 Institutions) ..................122
Table 12: Distribution of the cases resolved through amicable settlement in 2019 .............122

Table 13: Comparison of recommendation and partial recommendation
partial refusal as per years ....................................................................................122
Table 14: Compliance rate of the administrations with recommendations as per years .....123

LIST OF FIGURES

Figure 1: 2019 at a glance .......................................................................................................114
Figure 2: Changing trend of complaint applications as per years ........................................115

Figure 3: Distribution of complaint applications as per age groups in 2019 ........................116
Figure 4: Distribution of the complaints as per application methods for 2019 ....................118
Figure 5: Distribution of the complaints as per subjects in 2019 ..........................................119

Figure 6: Number of recommendations as per years ............................................................123
Figure 7: Compliance rate as per years .................................................................................124

Figure 8: Comparison of Percentage of Compliance for 2013 and 2019 ...............................124
Figure 9: The Year In Figures ..................................................................................................125

6 2019 ANNUAL REPORT