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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE
4.8 Examination and Investigation ............................................................................................69
4.9 Resumption of the Term of Litigation .................................................................................69
4.10 Withdrawing a Complaint ..................................................................................................69
4.11 Complaint Handling Process and Types of Decisions ......................................................70
4.12 Case Summaries ...............................................................................................................72
Justice, National Defense and Security ..............................................................................72
Protection of Family .............................................................................................................74
Labour and Social Security ..................................................................................................75
Children’s Rights ..................................................................................................................77
Education, Youth and Sports ................................................................................................81
Economy, Finance and Tax ...................................................................................................82
Energy, Industry, Customs and Trade ..................................................................................83
Disability Rights and Social Services ...................................................................................84
Human Rights .......................................................................................................................87
Women’s Rights ....................................................................................................................88
Public Personnel Regime ....................................................................................................91
Services Provided by Local Governments ...........................................................................94
Right to Property ..................................................................................................................96
Population, Citizenship, Refugee and Asylum Rights .........................................................97
Forestry, Water, Environment and Urbanization ................................................................99
Healthcare .........................................................................................................................100
Transportation, Press and Communication ......................................................................101
CHAPTER V: INTERNATIONAL COOPERATION..................................................................103
5.1 Projects .........................................................................................................................104
5.2 International Cooperation Activities .................................................................................106
5.3 Relations with Other Ombudsman Institutions and Networks around the World .........108
5.4 Visiting Foreign Delegations .............................................................................................109
CHAPTER VI: STATISTICS ................................................................................................113
6.1 2019 at a Glance ................................................................................................................114
6.2 General Statistics ..............................................................................................................115
CHAPTER VII: GENERAL EVALUATION REGARDING THE ADDED VALUE OF THE
OMBUDSMAN INSTITUTION FOR TÜRKİYE .......................................................................127
7.1 Added Value of the Institution for Türkiye ..........................................................................128
2019 ANNUAL REPORT 5
