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Ombudsman Institution

The second possibility is that there may be disruptions in all other
public services except for healthcare. In this case, the society can feel weak
and mentally unstable, which will damage the response process. From this
perspective, it has been observed that Türkiye has resumed all the projects
it launched in the past without interruption and President Recep Erdogan
gave instructions to deliver public services in a faster, more sensitive way with
higher quality in order to boost the morale of society and gain trust. The
President has organized service ceremonies related to the projects on different
dates and tried to give society the impression that Türkiye has maintained its
order without any disruption through the celebration of religious and national
holidays to sustain society’s moral values and by launching new projects with
different methods that were planned in detail.
2.11. Demonstrating a People-Oriented Approach

Since the COVID-19 outbreak is a global pandemic and threatens
all humans, it has been observed that Türkiye has shown close attention
to providing help to its own citizens as well as all humanity. For instance,
immediately after containing the outbreak in the country and regulating
its diagnosis and treatment procedures, Türkiye has made sure to fulfill the
demands for medical supplies from all over the world, especially neighboring
countries. It has donated these supplies to poor countries such as Somalia.

In addition, all citizens abroad, who demanded treatment and were in a
serious condition, have been brought home by air ambulances no matter which
country they live in. Türkiye has also stated that it is ready to treat the patients
abroad if foreign countries demand so.

Another important example implying that Türkiye has demonstrated a
people-oriented approach in its response to the pandemic is the fact that the
diagnosis and treatment procedures for all patients infected with COVID-19
are free of charge. It has been observed that in certain countries, there were
people who died at home because of hesitating to go to the hospital since
they could not afford it. In Türkiye, on the other hand, health care has been
considered as a primary duty of the government for citizens and health care
services have been delivered to all citizens equally. The world has envied this

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