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Türkiye’s Fight Against COVID-19 Pandemic

no disruption in service delivery. This coordination has been the key to the
success of the response.
2.9. Courtesy

Courtesy is a principle of good administration, which requires public
officials to be sensitive and polite when delivering services to citizens, under
any circumstances.

It has been observed that public officials behave in a kind and understanding
manner towards citizens in terms of the administrative measures. It has also
been observed that the police and gendarmerie personnel have been quite
sensitive, patient and kind to citizens. While working as a social loyalty group,
public officials have been very sincere and affectionate towards citizens. In
fact, it is considered that citizens have developed a positive perception about
the government because of the way it has managed this crisis.
2.10. No Disruption in Other Public Services

When the country and the whole world is dealing with such a widespread
pandemic, there are two negative possibilities that may potentially arise.

The first one is the disruption of healthcare services that must function
normally due to the heavy focus on fighting against this pandemic. Although
these disruptions have occurred at times, there has not been a major problem
like not having access to healthcare or treatment services in the country.
During the process, other healthcare services have not been neglected,
on the contrary, certain rules have been introduced for them. For example,
mandatory surgeries were planned before they were performed. Emergency
interventions for situations such as heart attack and surgery have not been
neglected. Treatment and drug services for cancer patients have been carried
out as planned. Citizens have been recommended to be not hasty about certain
postponed examinations and treatments that are not compulsory or urgent
only on the grounds of social isolation and infection risk. The work of the
clinics that do not have an ER unit or can operate as an ER unit for urgent
situations has been alleviated.

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