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Ombudsman Institution

always paid great attention to the recommendations of the Scientific Board
and put them into practice at the right time. Otherwise, there could be
unpleasant consequences. For example, since the first curfew recommendation
and its decision came somewhat late and due to the fact that this was the first
time a decision like this was being implemented, people got worried and as a
result of this, there was a bit of social mobility. It has been observed that with
the lessons learned from this experience, citizens were informed about the
restrictions in a detailed way at least three days in advance.
2.7. Participation

It has been observed that there is a close cooperation and mutual support
between the government officials and public officials managing the process
and the society. Citizens have adopted the administrative measures and it has
been seen that they use the application and call centers quite often, and make
sure they obey the rules determined by the administrators. For example, a
citizen reached out to public officials and filed a report after seeing someone
clearly violating the rules.

In addition, it is worth noting that citizens individually participated in
support campaigns and non-governmental organizations formed social loyalty
groups to support public officials.

2.8. Working in Coordination

During the response process, it has been observed that the Turkish
government and Turkish people have joined forces and been working in support
of each other. It should be noted that all units of the government managing
the process maintained the process within the framework of the division of
labor, without clashing with or contradicting each other. For example, while
the Ministry of Health conducts the diagnosis and treatment processes, the
administrative measures are predominantly monitored by the Ministry of
Interior, the economic measures are observed by the Ministry of Treasury and
Finance, and the Scientific Board makes recommendations while ultimately,
the decisions are officially announced by the Presidency. All ministries and
institutions are focused on services related to their fields, and there has been

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