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Ombudsman Institution

process. For example, non-governmental organizations were expected to
organize campaigns by setting up more concrete and practical aid systems
and using the media; however, these activities were quite insufficient. It
was observed that certain non-governmental organizations only settled for
supporting the social loyalty groups of the government.

Regarding the seventh problem, it has been observed that certain banks
have resisted the economic measures in different ways, and that they have been
late in implementing the decisions the government has taken to grant loans
to citizens. It has been seen that banks evaluated loan requests in accordance
with the financial ability of citizens - whether they can pay it back or not - and
they were also insufficient in terms of informing and getting back to citizens.
As a matter of fact, the Ombudsman Institution has received many complaints
in this regard and the Institution has forwarded these complaints to BDDK
(Banking Regulation and Supervision Agency).

To evaluate the process in terms its global aspects by considering the
problems listed here, it would be useful to provide some forward-looking
suggestions.

The pandemic, which concerns all humanity, has reminded us of certain
forgotten realities. For example, certain important service areas that directly
affect the physical and mental health and survival of people are becoming a
part of the conversation again. These are health services, nutrition and food
services, justice, and security services. It was once again recalled that the
government should not abandon these services and let them be controlled
by market conditions, instead, it should carry them out by itself without any
profit motive.

Secondly, this process has taught people the importance of living in peace,
unity, solidarity, and how to put aside all disagreements in national and global
crises, and that uniting around human values is highly important for success.

Thirdly, it has been understood that the presence of a national consciousness,
which is capable of producing strong and quality services, is a must in order to
combat such disasters that threaten humanity and that it is important for this
national consciousness to take the combat to a global level when necessary.

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