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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

5.3 ACTIVITIES TO IMPROVE QUALIFICATION OF THE PERSONNEL

With the aim of increasing the competence, knowledge, manners and experience of the
personnel, as well as the problem-solving ability to ensure that complaints are resolved
quickly and accurately, in accordance with international standards and to increase
institutional capacity, the Ombudsman Institution carried out 34 training activities for
its personnel in 2022. First of all, in terms of the trainings abroad, within the framework
of the placement activity, 15 Ombudsman Experts participated in internship activities
for 1 month each in various EU institutions and Ombudsman/National Human Rights
Institutions in the EU member countries such as Luxembourg, France, Romania,
Malta, Bulgaria, Slovenia, to learn good practices of relevant institutions on-site and for
experience sharing. On the other hand, 6 groups of Ombudsman Experts participated
in experience sharing and training activities for one week in EU institutions and
Ombudsman/National Human Rights Institutions in European countries in order to
learn the good practices of the relevant institutions and to share experience.

2022 ANNUAL REPORT 81