Page 43 - 2021-Yillik-Rapor-Ingilizce

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

visits and information providing activities for the disadvantageous groups, presentations
and conferences for the universities and academic field, more effective introductory
publications to familiarize people with the Institution and culture of seeking legal
remedies, and various activities to reach larger segments of society through social media
and video conferences. Some of these activities have been categorized as follows:
3.4.1 Relations with the Media

The Ombudsman Institution of Türkiye has always established good relations with the
media since its establishment. The media is a significant stakeholder in announcing
the activities of the Institution, increasing its recognition, spreading the conscience
of seeking legal remedies among citizens, and encouraging them to seek their legal
remedies.
In 2021, the Institution continued to share with the media its task areas, application
ways and methods, its decisions and examples of solutions for media coverage and kept
on informing citizens through such news and live broadcasts.
In this regard, in 2021;
➢ The Ombudsman Institution appeared 15.018 times in total, including 1.497
in the printed media, 1.053 on television, and 12.468 on news websites. The
Institution also held press conferences.
➢ Within the framework of “81 radio in 81 provinces” project, which was initiated in
2020 and continued in 2021, the Chief Ombudsman attended live broadcasts of a
total of 82 radios and internet.
➢ The Chief Ombudsman attended 60 live broadcasts of television channels.

➢ The Chief Ombudsman gave 70 interviews for local, national, and international
media organs, magazines, radio, television, and internet media.

➢ During regional conferences and working visits, meetings and interviews were held
with around 600 local press members and representatives of the media in various
cities across Türkiye.
Social Media

The Institution through its social media accounts carried out over 72 thousand social
media interaction with citizens.

These citizens reached the Institution in order to receive help about how to file an
application, to inquire about their applications’ status, and to convey miscellaneous
problems through social media accounts of the Institution. Also, the questions of the
citizens were answered via such platforms.
The recommendations and amicable settlements issued by the Institution, and its
programs, visits, the media coverage as well as humanitarian issues within its mandate
were also shared through the social media accounts of the Institutions.

2021 ANNUAL REPORT 39