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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3.1 ABOUT THE INSTITUTION AND LEGAL FRAMEWORK

Law on the Ombudsman Institution No. 6328
The Ombudsman Institution of the Republic of Türkiye was established in 2012 with
the Law on the Ombudsman Institution No.6328 as a constitutional public entity
affiliated with the Grand National Assembly of Türkiye. It has its own private budget
and headquarters in Ankara and one office in Istanbul.
According to the Ombudsman Law, the Institution shall be responsible for examining,
investigating, and submitting recommendations to the Administration with regard to
all sorts of acts and actions as well as attitudes and behaviors of the Administration
upon complaint on the functioning of the Administration within the framework
of an understanding of human rights-based justice and in the aspect of legality and
conformity with principles of fairness.
The Ombudsman Institution aims to contribute to;
➢ increasing the service quality of the administration,
➢ internalizing principles of good administration,
➢ improving human rights standards,
➢ strengthening the culture of seeking legal remedies,
➢ forming a transparent and accountable administration.
The Institution started to receive complaints in March 2013. The main duty of the
Institution is to advocate for individuals against the administration, as well as protecting
and promoting human rights, and it is considered the “conscience” and “lawyer” of the
people in the system that is based on individuals and rights.
The Institution has been carrying out its activities based on rule of law, development of
respect for human rights and accountability towards people.
Following the transition from the Parliamentary System to the Presidential System
of governance in Türkiye, the Law on Ombudsman Institution (Law No. 6328) has
been amended and the competence of the institution has been broadened so as to
involve also the acts of the President (Amendment of Article 5 Law No. 6328 ruled
by 2/7/2018-Decree Law/703/Art. 110). However, the acts concerning the execution
of the legislative power, the acts concerning the execution of the judicial power, the
acts of the Turkish Armed Forces, which are purely of military nature, are outside the
competence of the Institution.
The Ombudsman Institution was established in compliance with the Paris Principles,
and carries out its works within the framework of these principles considering the
followings:
➢ the Ombudsman Institution is a constitutional entity whose powers and duties
are regulated by the Constitution,

32 2021 ANNUAL REPORT