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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ombudsman-Citizens Meetings and Provincial Working Visits

Acting as a “bridge” between citizens and administration, the Ombudsman Institution
informs citizens about the functioning of the Institution, explains them how to apply
and in what situations they can apply.

To this end, the regional meetings and provincial working meetings continued in
2020 as well. During these meetings, the representatives of administrations and the
representatives of citizens who are provided public services in the province were brought
together under the theme “Ombudsman Meets the Public”. These meetings serve
the purpose of seeing the functioning of the public services on the spot and finding
solutions to the problems of people living in those provinces by listening to their
complaints with the Ombudsman acting as a referee.

46 2020 ANNUAL REPORT