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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

is carefully examined in terms of all rights guaranteed in the Convention on the Rights
of the Child. Ombudsman Institution acts in accordance with the mission to claim
children’s rights, protect their rights and to realize their rights.

Applications handled by myself in the year 2020 in accordance with the Directive on
the Division of Labor of Ombudsmen relates to the fields of “labor and social security”,
“human rights”, “women’s rights”, “children’s rights”, “protection of the family”, “rights of the
disabled” and “social services”.
Within the scope of the applications made to our Institution in 2020, the results of the
examination and research carried out by my unit, the prominent and resolved problems
and the information about the findings are included in the relevant parts of this Report,
but one of the main reasons for the significant increase in applications is the COVID-
19 pandemic affecting the whole world and the effects of this pandemic.

While combating with the COVID-19 pandemic that threatens all humanity, as all over
the world also in Türkiye, important works have been conducted in the field of health,
social life, economic areas, public order and security services, serious and comprehen-
sive measures have been taken. During this combat period, the Ombudsman Institution
continued its work without interruption and put effort to examine, research and resolve
the applications received from the citizens through amicable settlement.

Our institution has acted with effective communication strategy with the public admin-
istrations from the beginning of the COVID-19 pandemic to the present day. On the
one hand, our institution provides the solution of individual problems by examining
the applications submitted within this scope, on the other hand, it provides guidance
to the public administration on the measures to be taken and the steps to be taken on
the sectoral basis.

With the hope and prayer of living the year 2021 full of happiness and beauty that
will make us forget the pains and troubles of 2020, I would like to thank the experts,
assistant experts, social workers, office staff and I would like to express my gratitude to
our Chief Ombudsman Mr. Şeref Malkoç for his support to my unit.

I hope that the 2020 Annual Report of the Ombudsman Institution prepared with the
idea that it will make a significant contribution to the development of the capacity to
produce public services within the framework of the transparent, accountable and good
governance principles of the public administration will be beneficial for all.

2020 ANNUAL REPORT 29