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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

2.3. Ombudsman Ms. Fatma BENLİ YALÇIN

Ombudsman Institution minimizes maladministration of the public administrations
by examining and investigating the procedures, actions, attitudes and behaviors of
the public administration objectively, independently and impartially, in this way it
protects the rights and laws of individuals before the administrations on an equitable
basis, it complements the shortcomings of other supervision procedures for the public
administration.

Ombudsman Institution is a mediator in the resolution of disputes between the
administration and the citizens, regarding the applications, it makes decisions by
conducting investigation, research and on-site investigation when necessary and by
listening to the complainants. The institution serves the purpose of both regulating
and supervising the functioning of the administrations and guaranteeing fundamental
rights and freedoms with its decisions. Thus, Institution both ensures the end of the
applicant’s aggrievement and ensures that the administrations act in line with the
principles of good administration from the lowest level employee of the administration
to the highest level manager and prevents other individuals from losing their rights.

Complaints about the services of local administrations, especially municipalities which
are in the duty area of our ombudsmanship, through recommendations, amicable

2020 ANNUAL REPORT 21