Page 88 - On-merged

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3. Within this frame, especially in order to change the negative attitudes and behaviours
of the teachers and administrators, to support them and shift their mindsets,
solutions that will overcome the current deficiencies and eliminate the practical
problems must be found out in line with the struggles and needs to be determined
as a result of the examination and investigation and these solutions must be put into
practice within the shortest time and relative work must be shared with the general
public within a specific programme and completed in medium and long terms.

Request for a Special Education Classroom
The applicant informed that his son, born on 01/01/2011, was an atypical autistic
child and that they continually encountered problems in his education starting with
preschool period. He stated that the problems started with “refusal to accept him to the
school” and although they changed the school, they came across the same reluctance
and indifference by the teacher’s party, at the end, it was decided to provide education
for him in a special education classroom; however, the classroom in question was not
set up and relative teacher was not assigned to the school; eventually, the child had to
give a break to his education for months and the applicant requested help so that his
son could continue his education.
As a result of the examination conducted by our institution, to guarantee “the best
interest of the child” and “effective and full exercise of the right to education”, relevant
administration was contacted urgently and it was learned that the decision to set
up a special education classroom had been made and by the applicant contacted
simultaneously that the classroom was not set up; therefore, the child was not able to
continue his education. Following our attempts relevant to the District Directorate of
National Education, it was ensured that the special education classroom was set up,
that a teacher was assigned, and the classroom was duly refurbished according to the
responses of the applicant. As a result of the follow-up and support of our Institution,
it was understood that “the request was fulfilled by the relative administration” through
the set-up of a special education class, assignment of a teacher and refurbishment of the
15
classroom; therefore, Amicable Settlement Decision was made .
HUMAN RIGHTS

As a result of the examinations and investigations diligently conducted on the complaints
filed to the Ombudsman Institution, unjust treatments are resolved, and public
administration is guided on the practice of law, justice and good administration with
a view to precluding any further similar violations. Bringing the faulty and incomplete
transactions as well as correct acts and actions in the general public objectively is one
of the important goals of our Institution in order to contribute to the improvement of
the relationship between the public administration and citizens and to the prevention
of violation of rights.

15 Amicable Settlement Decision dated 19/04/2019 on the application no. 2018/13021

2019 ANNUAL REPORT 87