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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

As a result of the Ombudsman Institution’s attempts towards amicable settlement,
Directorate General of Population and Citizenship Affairs informed that the court
decision in question was proceeded and registered in the records. As it was understood
25
that the request of the applicant was fulfilled, Amicable Settlement Decision was
made.
FORESTRY, WATER, ENVIRONMENT AND URBANISATION

The applications filed to our Institution in this field are usually relating to the following
subject matters: Practices of Housing Development Administration of Türkiye (TOKİ),
requests for entitlement within the scope of Article 2(B) of the Forest Law, requests for
demolition of risky buildings under the Law no. 6306, requests for housing benefits
under the Law no. 6306 and for taking buildings and neighbourhood into the scope of
the same law, applications on the administrations’ failure to compensate the applicants
for award of damages, requests for building control permits and their cancellations,
applications relating to apartment building management and site management,
applications relating to hunting, requests for permission for drilling a well, applications
related to the areas determined as site areas (protected areas), environmental and noise
pollution, applications relevant to membership fees to professional chambers, special
forest lands, problems suffered by survey and cadastre engineers, transactions relating
to land registry and cadastre.

Case Summary

Resumption of the Suspended Urban Transformation Loan Support

The applicant informed that 2 masonry buildings and 1 reinforced concrete building
were declared as risky constructions and within this scope he started to benefit from
urban transformation loan support; however, in March 2018, the payments were cut
off, that although he applied to the relevant administration many times to resume
the loan support, he was told to wait for some time due to the error in the system;
accordingly, the applicant requested relief be granted to his party in his application to
the Ombudsman Institution.

Within the scope of the attempts of our Institution towards amicable settlement,
information and documents were requested by relative administration. In the response
letter submitted by the Directorate General for Infrastructure and Urban Transformation
Services in the Ministry of Environment and Urbanisation, the following was stated:
“…Upon the information provided to the Provincial Directorate that due to an error
occurring in the payment system, the payments could not be made by the relative
bank, necessary interventions were undertaken; accordingly, confirmations of loan rate
supports were started to be made manually in the system and totality of the amount
due was transferred to the account of the relative person on 22.05.2019”. As a result of

25 Amicable Settlement Decision dated 05/03/2019 on the application no. 2019/1951

2019 ANNUAL REPORT 99