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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

who doesn’t hold custody, creating family meeting points/child delivery centers, discussing
certain measures including a family mediation system in a platform participated by a wide range
of representatives in public, providing pre-professional and vocational training programmes
for judges and candidates of judge with a specific-case approach at sufficient level, increasing
the quality, efficiency and prevalence of “Guidance Services for Family and Divorce Process”
and so on.

c) Labor and Social Security
In 2018, the applications relating to the “Labor and Social Security” have been mostly about
the following matters:

◊ the rights claimed from the Administration as the actual employer as laid down in the
Labor Law and contract (problems of subcontracted workers),

◊ retirement fund,
◊ the rights of the workers employed by the Administration as laid down in the Labor
Law and contract,

◊ social insurances,
◊ other subjects related to work and social security, problems of employees and employers,
social security organization for artisans and the self-employed, occupational accidents,
occupational health and security, working conditions etc.
And the specific subjects of the applications are as follows:

◊ incorrect transactions and procedures regarding premium debt restructuring and
payment,
◊ receiving widow’s pension,

◊ orphan’s pension,
◊ registration of general health insurance,
◊ complaints about poor working conditions,

◊ retroactive premium payments, premium payments and pension procedures for
agriculture insurance holders,
◊ foreign borrowing,

◊ correction of service scheme registrations,
◊ severance payments etc.

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