Page 50 - 2018-yillik-raporu-ing

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

If the relevant authority does not find the action to be performed in line with the
recommendations of the Institution or the solution proposed by the Institution as feasible, it
shall notify the reasons for it to the Institution in 30 days.
3.9 Resumption of the term of litigation

If the application is declined by the Institution, the suspended term of litigation shall resume
upon the date of notification of the Institution’s decision to the person concerned.

In case the application is accepted by the Institution, if the relevant authority does not launch
any action or transaction within 30 days upon the Institution’s recommendation, then the
paused term of litigation shall resume.

If the Institution fails to finalize its examination and investigation within six months following
the date of application, then the suspended term of litigation shall resume.
3.10 Withdrawing a complaint

Complainant may withdraw her/his complaint until the decision is made. In this case, the
Ombudsman Institution shall terminate the examination and investigation.

3.11 Complaint Handling Process and Types of Decision

Complaint handling process

When a complaint application is received, it is handled through the following steps:

1. Receiving a complaint application and preliminary examination
◊ Recording the application
◊ Preliminary Examination
◊ Distribution to relevant Ombudsman

◊ Giving information
2. Conducting preliminary examination
◊ Preliminary Examination
◊ Invalid application
◊ Merging related applications

◊ Separating applications
◊ Decision of admissibility
◊ Decision of referral

48