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III
CHAPTER
2018
ANNUAL REPORT
APPLICATION
PROCEDURES
3.1 How to Apply
3.2 Application Period
3.3 Confidentiality of the Complaint
3.4 Preliminary Examination
3.5 Actions and Decisions to be Taken upon
Preliminary Examination
3.6 Requesting Information and Document
3.7 Assignment of an Outside Expert and Hearing
of Witness
3.8 Examination and Investigation
3.9 Resumption of the Term of Litigation
3.10 Withdrawing a Complaint
3.11 Complaint Handling Process and Types of
Decision
3.12 Case Summaries