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- a comprehensive mandate;
- accessibility; and
- effectiveness;

Expressing grave concern about the challenging working conditions,
threats, pressures and attacks which Ombudsman institutions and their
staff are at times exposed to in member States;
Wishing to develop its Recommendation Rec(85)13 on the institution of
the Ombudsman, henceforth replaced by the present instrument,
Recommends that the governments of member States:

1. ensure that the principles set out in the appendix to this
recommendation are implemented in relevant domestic law
and practice;

2. strengthen Ombudsman institutions and avoid any measures
which might weaken them, and evaluate on a regular basis the
effectiveness of the measures taken;
3. ensure, by appropriate means and action – including, where
appropriate, translation – a wide dissemination of this
recommendation among competent authorities and
stakeholders;

4. examine, within the Committee of Ministers, the
implementation of this recommendation no later than five years
after its adoption.

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