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Ombudsman Institution

3. Türkiye’s Healthcare Infrastructure and Manpower

According to the World Health Organization, healthcare system of a
country should be designed in a way to ensure the delivery of high quality
healthcare services for everybody. The service should be effective, affordable
and socially accepted. In this regard, the most significant reform realized to
improve the health system in the country has been the Health Transformation
Program (HTP). The HTP which was prepared getting inspired by the recent
healthcare reforms and the best global practices consists of eleven components
with addition of new components in 2007 which are as follows: 10

1) Restructuring of the Ministry of Health as a planner and supervisor,

2) Creating a universal healthcare insurance gathering everyone under
single umbrella,

3) Creating a widespread, easily accessible and friendly health service
system,

a. Strengthened primary healthcare services and family medicine,

b. Effective and staged referral chain,
c. Health facilities having administrative and financial autonomy,

4) Healthcare manpower equipped with knowledge and skills, and working
with high motivation,

5) Education and science institutions to support the system,

6) Quality and accreditation for qualified and effective health services,

7) Institutional structuring in the rational management of medicine and
supplies,

a. National medicine institution,

b. Medical device institution,

10 Progress Report on Healthcare Transformation Program in Türkiye, August 2008, https://sbu.
saglik.gov.tr/ Ekutuphane/kitaplar/turkiyeSDP.pdf, Access Date: 16/04/2020

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