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Ombudsman Institution

were constantly changing, since the outbreak has not yet ended, and the fight
continues dynamically. It should be taken into consideration that the measures
and the data presented in the report are the measures and the data concerning
the period when the report was being prepared.

Moreover, the main purpose of this report is to evaluate the overall success
achieved during the fight against the pandemic by referring to the data and
studies. For this reason, the response process examined under three sections above
is evaluated under three headings below. The first one is to identify and reveal the
general qualities of the measures taken and efforts made in the fight against the
pandemic. These qualities constitute the main grounds for the successful efforts.
The second, on the other hand, is to evaluate the process of fighting against
the pandemic in terms of good administration. As is known, the Ombudsman
Institution examines and evaluates public services within the framework of
the principles of lawfulness, equity, human rights, and good administration.
Therefore, the response to the pandemic was evaluated from these perspectives.
The third one is the recommendations submitted to the administration because
of the results obtained through the report. These recommendations aim to fix
certain problems and deficiencies, as well as include measures to be taken in
advance against similar disasters and crises in the future.
1. General Characteristics of the Measures Taken and the

Works Conducted in Response to the Outbreak

When we adopt a holistic approach towards the response to the COVID-19
outbreak, which has spread worldwide, we encounter certain general features of
the work conducted and measures taken. These general features of the response
process directly affect the achieved results and whether these results are suitable
for the purposes. It is essential to briefly touch on the characteristics of the
response to evaluate the point we have gotten to as a result of this response.
1.1. Management of the Response

President Recep Tayyip Erdogan has fully managed the response to the
outbreak himself. The fact that Türkiye has transitioned to the Presidential
System has provided two essential advantages in the fight against the pandemic.

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