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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

CONTENTS

CHAPTER I ......................................................................................................................7
SUMMARY OF THE YEAR 2022 .....................................................................................................7
2022 In Figures ......................................................................................................................22
CHAPTER II ....................................................................................................................25
FOREWORD ...........................................................................................................................25
Chief Ombudsman Mr. Şeref MALKOÇ ..................................................................................26
CHAPTER III: FOREWORDS ..................................................................................................31
Ombudsman Mr. Yahya AKMAN .............................................................................................32
Ombudsman Ms. Fatma Benli YALÇIN ..................................................................................36
Ombudsman Mr. Arif DÜLGER ..............................................................................................40
Ombudsman Mr. Sadettin KALKAN .......................................................................................43
Ombudsman Ms. Celile Özlem TUNÇAK ...............................................................................45
CHAPTER IV ....................................................................................................................47
PROCEDURE FOR COMPLAINT APPLICATION AND STATISTICS
RELATED TO APPLICATIONS ......................................................................................................47
4.1 Procedure for Complaint Application ............................................................................48
4.2 Complaint Investigation Process and Decisions .........................................................49
4.3 General Statistics ...........................................................................................................50
4.4 Statistics on Amicable Settlements .............................................................................68
4.5 Statistics on Recommendation and Partial Recommendation
Partial Refusal Decisions .............................................................................................70
4.6 Evaluation of the Ombudsman Institution's Success Regarding Its
Problem Solving Ability ..................................................................................................72
CHAPTER V ....................................................................................................................77
FACILITATING ACCESS TO THE RIGHT TO LODGE A COMPLAINT AND INCREASING
EFFICIENCY ...........................................................................................................................78
5.1 Activities in the Field of Information Processing Infrastructure of
the Ombudsman Institution ...........................................................................................78
5.2 Statistics on Responses to the Information Requests .................................................80
5.3 Activities to Improve Qualification of the Personnel ....................................................81
CHAPTER VI ....................................................................................................................83
THE PREVENTIVE FUNCTION OF THE OMBUDSMAN INSTITUTION AND THE
ADDED VALUE TO TÜRKİYE ........................................................................................................84
6.1 Amicable Settlements with Easy, Fast Access to Justice ............................................84
6.2 The Added Value Provided by the Recommendations of the Ombudsman
Institution ........................................................................................................................84
6.3 Special Reports and Special Work ................................................................................84
6.4 Human Rights Monitoring Activities ..............................................................................87
6.5 General Evaluation on the Added Value of the Ombudsman
Institution to our Country ...............................................................................................93

4 2022 ANNUAL REPORT