Page 117 - 2021-Yillik-Rapor-Ingilizce

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Figure 5: Distribution of the Complaints as per Subjects in 2021

Public personnel
regime
20,36%

Economy,
finance and tax
9,76%

Services
provided by local
Education, youth governments
and sports 10,63%
10,95%

Justice, national
defense and security
19,24%

In 2021, the majority of the complaints has been filed against the Ministry of Justice
with a rate of 13,63% followed by the Local Governments with a rate of 13,04%.

Table 6: Distribution of the complaints as per Institutions in 2021 (Top 5 Institutions)

Percentage
Name of the Institution Number
%
Ministry of Justice 2.568 13,63%
Local Governments 2.457 13,04%
Universities and Faculties 1.701 9,03%
Ministry of Health 1.328 7,05%
Ministry of National Education 1.127 5,98%

Table 7: Data on Cases of 2021

Number of
Number of the Number of the Number of
the Cases
cases transferred Received in Total Cases Concluded Cases being
from 2020 in 2021 processed
2021

2.939 18.843 21.782 19.740 2.042

2021 ANNUAL REPORT 113