Page 112 - 2021-Yillik-Rapor-Ingilizce

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

6.1 GENERAL STATISTICS

As of 2013, a total of 189.587 complaints have been received including 18.843
applications filed in 2021.

Table 1: Number of complaints by years

Year
2013 2014 2015 2016 2017 2018 2019 2020 2021 Total

Total 7.638 5.639 6.055 5.519 17.131 17.585 20.968 90.209 18.843 189.587
Complaints

Figure 1: Changing trend of complaints by years

90.209

17.131 17.585 20.968 18.843
7.638
5.639 6.055 5.519

2013 2014 2015 2016 2017 2018 2019 2020 2021

The distribution of complaint applications filed to the Institution in 2021 as per age
group is 28,56% of the age group 25-34, 28,07% of the age group 35-44, 16,43% of
the age group 45-54, and 9,12% of the age group 18-24.

108 2021 ANNUAL REPORT