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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Case Summary
About the Request for Registration of Address for Renewed Residence as a Result
of Urban Transformation

The applicant stated that the house of the applicant, located in the Osmaniye
neighborhood of the Bakırköy district in Istanbul, where he or she lived with his
or her son, daughter-in-law and two grandchildren, was renewed through urban
transformation, that while before the urban transformation, the house was registered
with title deed as “residence”, after the urban transformation, the house was registered
with title deed as workplace, that for this reason, their residential address was not
registered even though their place of residence was this address, that in fact, in the
examination made by the Bakırköy Municipality, the place where they live was accepted
as a residence and was exempted from tax, and that although they repeatedly filed
applications to various authorities, their residential address was not registered and they
could not receive a certificate of residence; therefore, the applicant stated that they were
unable to take any official action and requested that their residential address as family
be registered.

In the letter sent to our Institution by the Governorate of Istanbul, in the examination
made on the application filed by the applicant on the basis that he or she could not
register at the address where he or she lived with his or her son, daughter-in-law and
two grandchildren, it was observed that the applicant’s son registered at the address
in question on 11/06/2020, and the applicant was informed that if he or she filed an
application for statement of address with his or her son to the directorate of district
population, his or her application will be evaluated; furthermore, in the message sent to
the application file on 01/07/2020, the applicant stated that as a result of the application,
the residence registration of his or her son, daughter-in-law and two grandchildren was
made, and that he would be registered when he returned from the village and filed an
application in person, and also thanked our Institution for the interest; accordingly,
since it was understood that the request which was the subject of the application was
fulfilled by the administration, Amicable Settlement Decision was issued.
HEALTHCARE

The applications filed to our Institution in the field of healthcare comprise the
following matters: Applications relating to the failure of doctors/dentists and other
healthcare personnel to duly provide healthcare services [claims of malpractice (on
medical terms) and violation of patient rights], applications including requests for
cancellation of deductions made by the SSI on the prescribed medications, pharmacists’
requests for agreement with SSI, applications including requests for social security
coverage for some medical devices and medications, applications regarding the technical
problems on Centralised Doctor Appointment System, medical board reports/ medical

92 2020 ANNUAL REPORT