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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

CHAPTER VIII: EXPECTATIONS AND TARGETS ................................................................ 123
8.1 Our Expectations ..............................................................................................................124
8.2 Our Targets for 2021 ..........................................................................................................125
LIST OF TABLES

Table 1: Number of Visits to the Websites of the Ombudsman Institution of Türkiye .............42
Table 2: Number of complaints by years ................................................................................112
Table 3:Comparison of complaints of 2019 and 2020 ............................................................112
Table 4: Distribution of complaints as per Age Groups in 2020.............................................113
Table 5: Distribution of Complaints as per Types of Applicant in 2020 .................................114
Table 6: Distribution of the complaints as per Application Methods for 2019-2020 .............115
Table 7: Distribution of the Complaints as per Subjects in 2019-2020 .................................116
Table 8: Distribution of the complaints as per Institutions (Top 5 Institutions) ....................118

Table 9: Data on Cases of 2020 ...............................................................................................118
Table 10: Percentage of the Types of Decisions in 2020 ........................................................119
Table 11: Distribution of the cases resolved through amicable settlement in 2020 .............120
Table 12: Comparison of Recommendation, and Partial Recommendation
Partial Refusal by Years ...........................................................................................120
Table 13: Compliance rate of the Administrations with Recommendations by years ..........121

LIST OF FIGURES
Figure 1: Changing trend of complaints by years ................................................................ 112
Figure 2: Distribution of complaint applications as per Age Groups in 2020 .................... 113

Figure 3: Distribution of Complaints as per Types of Applicant in 2020 ............................ 114
Figure 4: Distribution of the complaints as per Application Methods for 2020 ................. 115

Figure 5: Distribution of the Complaints as per Subjects in 2020 ...................................... 117
Figure 6: Distribution of Types of Decisions in 2020 ........................................................... 119

Figure 7: Number of Recommendations by years ............................................................... 120
Figure 8: Compliance rate by years ..................................................................................... 121

6 2020 ANNUAL REPORT