Page 5 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

CONTENTS

CHAPTER I: 2020 AT A GLANCE ..........................................................................................7

CHAPTER II: FOREWORDS .................................................................................................11
2.1 Chief Ombudsman Mr. Şeref MALKOÇ ..............................................................................12
2.2 Ombudsman Mr. Yahya AKMAN .........................................................................................18
2.3 Ombudsman Ms. Fatma Benli YALÇIN...............................................................................21
2.4 Ombudsman Mr. Arif DÜLGER ...........................................................................................24
2.5 Ombudsman Mr. Sadettin KALKAN ...................................................................................26
2.6 Ombudsman Ms. Celile Özlem TUNÇAK ...........................................................................28
CHAPTER III: AN OVERVIEW OF THE OMBUDSMAN INSTITUTION OF
TÜRKİYE AND ITS ACTIVITIES .............................................................................................31

3.1 About the Institution and Legal Framework .....................................................................32
3.2 Organizational Structure .....................................................................................................33
3.3 Human Resources ...............................................................................................................39
3.4 Training Activities for the Staff ...........................................................................................39
3.5 Relations with Stakeholders ...............................................................................................39

3.5.1 Relations with Media ...................................................................................................40
3.5.2 Institutional Publicity, Meetings and Events ..............................................................44
3.5.3 Relations with Public Institutions and Civil Society Organizations (CSOs) ..............49
3.6 Reports and Publications ....................................................................................................50
3.7 General Evaluation regarding the Added Value of the Ombudsman
Institution for Türkiye ..........................................................................................................52

CHAPTER IV: THE THEME OF 2020: ROLE OF OMBUDSMAN INSTITUTION IN THE
DIFFICULT CONDITIONS OF THE PANDEMIC PERIOD .......................................................57
4.1 Special Report on Türkiye’s Fight against Covid-19 Pandemic .........................................59

4.2 Complaints regarding Banking Transactions and the Problems Faced in
Access to the Bank Loans Provided for Citizens during the Pandemic ...........................62
4.3 Conclusion ........................................................................................................................63
CHAPTER V: APPLICATION PROCEDURES, GENERAL INFORMATION ON APPLICATIONS
AND CASE SUMMARIES .....................................................................................................65
5.1 How to Apply ........................................................................................................................66
5.2 Application Period ...............................................................................................................66
5.3 Confidentiality of the Complaint .........................................................................................67

4 2020 ANNUAL REPORT