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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3.2 GOOD ADMINISTRATION PRINCIPLES AND CASE STUDIES

The Ombudsman Institution examines the applications related to the functioning of
the administration both in terms of compliance with the law and fairness and in terms
of compliance with the principles of good administration. The examination of the
institution is conducted in conformity with the principles of good administration and
the Institution pays regard to the principles included in Article 6 titled “Principles of
Good Administration” of the By-Law on the Procedures and Principles regarding the
Implementation of the Ombudsman Institution Law, which entered into force after
being published in the official gazette dated 28.03.2013 and No. 28601. The above-
mentioned principles are:

Protection of Vested Rights and
01 Lawfulness 10 Compliance with Legitimate
Expectation

02 Equality and Absence of 11 Right to Be Heard and to
Discrimination
Make Statements

03 Proportionality
12 Right to Information

04 Absence of Abuse of Power
13 Reasonable Time Limit for
Taking Decisions
05 Impartiality

14 Duty to State the Grounds
of Decisions
06 Honesty

15 Indication of Appeal
Possibilities
07 Courtesy

08 Transparency 16 Notification of the Decision
Without Delay

09 Accountability 17 Protection of Personal Data

2019 ANNUAL REPORT 45