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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3.1 MANUAL ON GOOD ADMINISTRATION PRINCIPLES

Considering restructuring works of public institutions, especially following the 2000s,
with the legal arrangements, important developments have taken place in Türkiye in
terms of ensuring good administration. The aim of these developments is to contribute
to quality service provision to the citizens and formation of a transparent and
accountable administration.
The Ombudsman Institution has been authorized and obliged to examine the acts and
actions as well as attitudes and behaviours of the administration in order to identify to
what extent these aims are achieved. As a result of these examinations, the Institution
guides the administration, also by emphasising the principles of good administration, to
establish good administration. Therefore, in 2019, a Manual on Good Administration
Principles was prepared both in Turkish and English. With this Manual, it is aimed to
guide the administrations regarding the provision of the public services with a view to
truly establishing the understanding of a “citizen-friendly” administration.

44 2019 ANNUAL REPORT