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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

works like a call center, information requests of 107.899 persons in total have been
responded in 2019, which include;

• Totally 86.796 phone calls (including outgoing and incoming calls),

• 4.347 applications for information requests through e-mails,

• 315 applications filed within the framework of Law on Access to Information
No. 4982,

• 4.441 face to face meetings with citizens who personally visited the Institution
in Ankara and our office in Istanbul,

• Around 12.000 face to face meetings through Regional Meetings of the
Ombudsman Institution with citizens, Provincial Working Visits, University
Conferences and Meetings to Spread the Culture of Legal Remedy internation-
ally.

information requests
responded
107.899

phone through within the face to face
Law on
calls e-mails Access to meetings
86.796 4•347 Information 16.441

315

2019 ANNUAL REPORT 129