Page 61 - Syrians in Türkiye - Special Report

GRAND NATIONAL ASSEMBLY OF TÜRKİYE THE OMBUDSMAN INSTITUTION

Management System (AFKEN) software developed by Turkish engineers. AFKEN,
which sets a new standard for the services provided in disasters and temporary
emergencies, was awarded the ‘Best Public Service Award’ by the United Nations in
2015. 39

In the TACs, there is a wide range of services in addition to board and lodging, heating,
security, fire brigades, infrastructure, education, health, psychosocial support, interpreting,
communication, religious services, grocery stores, laundry rooms, bakeries, etc., such as
training and vocational courses for the social needs of the Syrians (hairdressing, sewing
and embroidery, carpet weaving, textiles, etc.), recreation centers, playgrounds, sports
fields, television rooms, and computer rooms with internet.

(Source: AFAD)

Syrians interviewed, especially residents of container cities, stated that they are generally
satisfied with the physical conditions in TACs and the services provided, and they say
that they have not experienced serious problems except for a number of challenges
caused by living in camping conditions for a long time. According to information

39
AFAD, “AFAD AKEN Project BM 2015 Awarded Public Service Award,” (accessed August 8, 2017);
available from https://www.afad.gov.tr/tr/2737/AFAD-AFKEN-Projesi-2015-BM-Kamu-Hizmetlerinde-
Odule- LayikGoruldu

SYRIANS IN TÜRKİYE SPECIAL REPORT 61