Page 143 - Syrians in Türkiye - Special Report

GRAND NATIONAL ASSEMBLY OF TÜRKİYE THE OMBUDSMAN INSTITUTION

III. The Language Barrier and Translation Services

The main problem Syrians encounter is a language barrier to accessing services, the
transmission and determination of requests and wishes, and their integration to society.

Considering the diversity of services offered by institutions and organizations and the
number of Syrians wanting to benefit from these services, qualified and professional
translation services are needed in many services, especially health services and judicial
issues.

In this context, especially for those of school age, the Ministry of National Education
and universities should cooperate with NGOs to bring projects to teach Turkish to life .

In addition, in order to reduce the language barrier, which is thought to directly affect
the content and quality of public services for Syrians, it is important to have experienced
interpreters within administrative institutions.

As Syrian refugees are becoming more and more permanent, Arabic language options
must be provided on government internet sites. This will be a big step in order to
monitor bureaucratic issues and the integration of Syrian refugees.
IV. Information Activities and Legal Aid Servicess

It is observed that the Syrians who live in our country are not always well informed about
the rights and obligations they have and the related legal changes and developments.

Various non-governmental organizations and public institutions have been providing
legal counselling to foreigners; also, although the bar associations also give legal aid
services to people who benefit from international protection and temporary protection,
it is important to strengthen the occupational capacities of lawyers working in this area.
It would be helpful to increase the number of projects among the bar associations, non-
governmental organizations, and public institutions.

In addition to this, especially considering the provinces where many Syrians live, the
population served by the bar associations is increasing, and the bar associations cannot
handle the increasing demand for legal aid due to the inadequacy of resources.

In this context, considering the number and needs of the persons benefiting from
international protection and temporary protection in the planning and allocation of
legal aid budgets will facilitate the provision of necessary and qualified services for
those who need legal assistance.

SYRIANS IN TÜRKİYE SPECIAL REPORT 143