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Türkiye’s Fight Against COVID-19 Pandemic

FOREWORD

he Ombudsman Institution of Türkiye is a constitutional institution as
Tspecified in the Article 74 of the Constitution. According to the Article
5 of the Ombudsman Law No. 6328, the Institution shall be responsible for
examining, investigating, and submitting recommendations to the Administration
with regard to all sorts of acts and actions as well as attitudes and behaviors of the
Administration upon complaint on the functioning of the Administration within
the framework of an understanding of human rights-based justice and in the aspect
of legality and conformity with principles of fairness.
Functioning since 2013 as an inspection mechanism which is affiliated with
the Grand National Assembly of Türkiye, the Institution acts with a sense of
responsibility and fairness towards people, serves as a free lawyer for citizens,
and guides administration through its special reports.

Adopting the principle “Let the mankind live so that the State lives” as
well as the motto “The most blessed of mankind is the one who is the most beneficial
to mankind”, the Ombudsman Institution aims to contribute to:

• increasing the service quality of the administration,

• internalising the principles of good administration,

• improving human rights standards,

• ensuring the rule of law,

• strengthening the culture of seeking legal remedies,

• forming a transparent, accountable and citizen-oriented administration.

In accordance with the sub-paragraph (d) of the Article 7 of the Law on
the Ombudsman No. 6328 titled “Duties of the Chief Ombudsman and the
Ombudsmen”, the Institution prepares special reports on significant matters
concerning a large segment of the society and provides suggestions to the
administration through its examinations and researches included in these

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