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Türkiye’s Fight Against COVID-19 Pandemic

as well as in economic areas. Thanks to these strong measures, Türkiye has
had remarkable success in its fight against the virus compared to many other
countries across the world. Indeed, Türkiye has managed to avoid the virus for
a long time and has gotten it under control much earlier than many countries.

The Report has been prepared as of 1 June 2020. From this date forward,
the fight against the pandemic is still going on though some progress has been
made and certain normalization steps have been taken.

During this process, the Ombudsman Institution has continued its works
without any interruption, and kept on processing, examining and resolving
amicably the incoming complaints of the citizens. During the pandemic, the
Institution has received numerous applications particularly in the field of
healthcare services, the rights of healthcare staff, transactions regarding the
implementation of administrative measures, and consumer loans provided for
citizens. It has been seen that most of these complaints have been resolved
through new measures updated by the administration. However, during fight
against the pandemic, it has been deemed important to reveal, register and
to appreciate this successful fight across the country, involving particularly
the President Mr. Recep Tayyip Erdogan, the ministries, members of the
Coronavirus Scientific Advisory Board, public officials assigned in social
support teams in the field as well as the citizens who have shown great
understanding for the public officials so that they could easily do their job.

In this Report which has been prepared within a short time, the activities
conducted, the measures taken and above all, the implementations performed in
the field have been evaluated in terms of good administration principles, which
have been globally adopted. When the ongoing fight against the pandemic is
considered, it has been obvious that the principle “Let the mankind live so that
the State lives” which is always used as a guidance in administration by Türkiye is
not just an expression as this principle is actually put into practice. It has been
observed that Türkiye’s human-oriented fight and its inclusive approach which
embraces all people around the world have created a tremendous impression
and gained appreciation globally.

This Report aims at evaluating the process of fighting against the pandemic
as a whole and accordingly, developing recommendations. The Report also

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