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Ombudsman Institution

This Report consists of four chapters. The first chapter focuses on the
services provided and the activities conducted in the field of healthcare. The
second chapter highlights the administrative measures taken in order to
ensure isolation and to curb the spread of the virus. The third chapter is about
the economic decisions and the measures taken in this regard. And finally,
the fourth chapter is an overview of examinations and findings relating to
these three areas. With this Report, a general evaluation has been made by
taking into consideration the ongoing fight against the coronavirus not just
in Türkiye but also across the world and accordingly, some recommendations
have been developed. The general evaluation of actions and procedures of
the government and the administration, the decisions as well as the measures
taken in this regard toward Türkiye’s fight against the pandemic has been made
considering their compliance with the principles of good administration.

Also, analyzing the perspectives of the countries in fight against the
pandemic which has hit the whole world, their ways of managing the process
as well as their ability to manage the process, the success criteria of Türkiye
has been tried to be created. It has been considered that it is the duty of the
Ombudsman Institution of Türkiye, as an institution to seek legal remedies, to
reveal that Türkiye has adopted a humanitarian approach to the disease and
attached great importance to human health in the meantime. In this regard,
Türkiye has been compared with various countries in terms of priorities in fight
against the pandemic as well as attitudes towards humans and human health.

The Ombudsman Institution of Türkiye being one of the key institutions
to seek legal remedies has received many complaints about the shortcomings
in delivery of public services due to the pandemic since the first positive case
reported in the country. Some of these complaint applications have been related
to “health” while some of them have been in the field of “public order” and
“economic measures”. These applications mostly focus on demands on improving
the rights and working conditions of health professionals. In addition, majority
of the applications have been about the problems faced in accessing masks,
shortcomings at the hospitals in the delivery of routine heath care services apart
from the coronavirus, the problems faced in access to the bank loans provided
for citizens. After carefully examining these complaints, it has been observed
that many of these problems have been solved with the updated measures.

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