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Ombudsman Institution

certain measures such as flexible working hours or home-office and distant
working for employees were needed to be taken. In fact, these measures have
also implied that a new era may begin in provision of public services.

In its determined fight against the pandemic, Türkiye has adopted a solid
strategy, implemented it step by step, and managed the situation in a manner
without causing any panic.

As a first step, Türkiye has taken the pandemic very seriously, and completed
the preliminary preparations. As a second step, it has initiated strict quarantine
practices in order to prevent the virus from entering the country or at least to
delay its spread across the country. By this means, it has impeded the entry of the
virus into the country until 10 March 2020. As a third step, it has determined
a road map with the purpose of curbing the spread of the virus, diagnosing
and treating the infected people as well as managing the process smoothly and
permanently. And as a fourth step, measures such as isolation, social-distancing,
public order, security as well as economic measures have been taken.

The above-mentioned road map basically consists of four main topics.
The President of Türkiye H.E. Recep Tayyip Erdogan highlighted that the
fight against the coronavirus pandemic was conducted through four pillars
including healthcare services, social-distancing, ensuring public order, and
maintaining the supply chain.

The first pillar of the fight is in the field of healthcare which includes
many activities such as testing and diagnosing the infected persons as well
as those who are suspected to be infected, treating the diagnosed patients,
continuously meeting the healthcare needs, particularly the medical supplies
and medicine, developing treatment protocols according to the emerging
dynamic situations, guiding individuals to protect them against the pandemic,
building new hospitals and producing new medical supplies, ensuring the
healthcare professionals to stand ready in their fight against the virus morally
and materially, developing new treatment methods as well as vaccines, sharing
continuously the treatment methods with the world as well as the Turkish
public. The healthcare pillar of the four-pillar strategy is the most significant
pillar of the fight, and it is run together by the Coronavirus Scientific Advisory
Board which consists of members carefully chosen by the Ministry of Health,

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