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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE
CONTENTS
CHAPTER I: 2021 IN FIGURES ......................................................................................................8
CHAPTER II: FOREWORDS .........................................................................................................11
2.1 Chief Ombudsman Mr. Şeref MALKOÇ .........................................................................12
2.2 Ombudsman Mr. Yahya AKMAN ....................................................................................18
2.3 Ombudsman Ms. Fatma Benli YALÇIN .........................................................................21
2.4 Ombudsman Mr. Arif DÜLGER ......................................................................................24
2.5 Ombudsman Mr. Sadettin KALKAN ..............................................................................26
2.6 Ombudsman Ms. Celile Özlem TUNÇAK ......................................................................28
CHAPTER III: AN OVERVIEW OF THE OMBUDSMAN INSTITUTION OF
TÜRKİYE AND ITS ACTIVITIES ....................................................................................................31
3.1 About the Institution and Legal Framework ................................................................32
3.2 Organizational Structure ...............................................................................................33
3.3 Human Resources ..........................................................................................................38
3.3.1 Recruitment of New Assistant Experts ................................................................38
3.4 Relations with Stakeholders ..........................................................................................38
3.4.1 Relations with Media ............................................................................................39
3.4.2 Institutional Publicity, Meetings and Events ........................................................42
3.4.3 Relations with Public Institutions ........................................................................52
3.5 Reports and Publications ...............................................................................................54
3.6 General Evaluation regarding the Added Value of the Ombudsman
Institution for Türkiye in 2021 ........................................................................................56
CHAPTER IV: APPLICATION PROCEDURES, GENERAL INFORMATION ON
APPLICATIONS AND CASE SUMMARIES ...................................................................................61
4.1 How to Apply ...................................................................................................................62
4.2 Application Period ..........................................................................................................62
4.3 Confidentiality of the Complaint ....................................................................................63
4.4 Preliminary Examination ................................................................................................63
4.5 Actions and Decisions to be Taken upon Preliminary Examination .............................63
4.6 Requesting Information and Document ........................................................................64
4.7 Assignment of an Outside Expert and Hearing of Witness ..........................................64
4.8 Examination and Investigation .......................................................................................64
4.9 Resumption of the Term of Litigation ............................................................................65
4.10 Withdrawing a Complaint .............................................................................................65
4.11 Complaint Handling Process and Types of Decisions ................................................66
4.12 Case Summaries ..........................................................................................................68
4 2021 ANNUAL REPORT
