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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

concerns hundreds of thousands of people who work in family health centers
and receive service from these centers.

• Our Recommendation to make clear and direct regulations for keeping the
records of student disciplinary penalties and deleting these records under certain
conditions concerns all higher education students.

• Our Recommendation decision to make a new regulation in order to make an
amendment in Article 176 of the Law No. 657 for the incremental payment of
additional course fees to substitute teachers affects tens of thousands of substitute
teachers.

• Our Recommendation decision to extend the notification period regarding the
process of changing the natural gas meters and to make these changes in time
intervals that will be deemed appropriate by customers concerns hundreds of
thousands of natural gas customers.

• Our Recommendation to make the necessary regulations or works and activities
within a reasonable time regarding the switch to a practice in which only the
ID card will be sufficient in order to ensure that all citizens who are at and over
the age of 65 can benefit from public transportation free of charge, without
incurring any burden and to redress their grievances in line with the purpose of
positive discrimination affects hundreds of people who are at and over the age of
65.
When the figures given above are evaluated, it is seen that millions of people have been
directly or indirectly affected by our aforementioned decisions, and it is estimated that
150 thousand of lawsuits were prevented as a result of the decisions and activities of the
Ombudsman Institution, given that one in a thousand or two in a thousand of these
victims had the potential to resort to the judiciary.

As a result, the contribution of the Ombudsman Institution, which carries out a wide
range of activities in order to receive more qualified applications and to spread the
culture of seeking legal remedies, is indisputable thanks to its efforts for amicable
settlement and decisions in order to reduce the workload of the judiciary. In this
context, our Institution has:
• contributed to the good functioning of the administration with its
recommendations to comply with the principles of good administration, and
allowed citizens themselves to participate in the administration,

• contributed to the solution of problems that concern many individuals through
legislative amendment,

2020 ANNUAL REPORT 55