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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

- Establishment of a sense of administration that puts people at the center in its
works, which is transparent, impartial, treats equally and is accountable in its
decisions,

- Establishment of a management approach that embraces and guarantees the
rule of law and human rights, respects individual rights,
- By contributing to the dissemination of seeking legal remedies culture, raising
individuals who are aware of their rights, effective usage of alternative dispute
resolution methods and to enroot culture of the rights in society.

To sum up the year 2020 in figures, 90,209 applications were made to our Institution
this year. Despite the fact that the number of our personnel has not changed much
and the negative effects of the pandemic, we made decision on 91,100 files thanks to
devoted works of our staff.

Acting as a bridge between the administration and the citizen, we resolved 2867
applications in a short period of time through amicable settlement. As a result of our
examinations on 68,832 applications, we gave recommendation. With the support we
got from the Grand National Assembly of Türkiye and with our institutional activities, in
2020, the compliance rate to our Recommendations reached to 76.38%. Considering
the fact that this rate is 80% in the most long-established ombudsman institutions
around the world, the success of the Ombudsman Institution of Türkiye, which is a
newly established institution, will be better understood.

As a result of a total of 184,758 contacts held face-to-face or over the phone with
citizens who have problems in 2020, we provided them legal assistance, guided them
and tried to find a solution to their problems.

As we all know, in addition to solving problems between the administration and people,
Ombudsman Institutions as human rights institutions, have a duty to report human
th
rights violations and stop these violations. In 20 century, the Ombudsman Institution
which became widespread and strengthened within the framework of the development
of the above-mentioned human rights concepts, emerged as one of the most important
institutions in the protection of human rights. It is important that Ombudsman
Institutions act as human rights mechanism in the international arena, especially with
the international ombudsman associations and bilateral agreements.

Within this scope, in 2020 besides our works on pandemic;

➢ Due to the fact that Greece uses excessive and disproportionate force against
immigrants who want to cross its borders and even deaths and injuries had wide
media coverage in the local and foreign media, we prepared a report as a result of the

14 2020 ANNUAL REPORT