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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

of this Manual was shared with the Ombudsmen across the world. It
is aimed to provide trainings for all public officials so that these good
administration principles are adopted and implemented by around 2 and
half million existing public officials.

➢ Another target is to continue the efficiency of the works of Ombudsman Institution
of Türkiye in order to reduce the workload on administrative judiciary.

• Application to our Institution free of charge and the obligation to finalize the
applications within six months at the latest show that our Institution is a key
instrument for individuals to access justice easily and quickly. The Institution
aims at contributing further to reducing workload on judiciary with its amicable
settlements and decisions concerning a large segment of society.

➢ With the purpose of finalizing complaints in a quicker and more efficient manner,
and spreading the culture of seeking legal remedies, the following activities are
planned:
• In 2020, with the effect of the pandemic, the number of complaints reached
over 90 thousand. And ın 2021, the number of complaints are expected to be
around 30,000 with the diminishing effects of the pandemic. The more the
recognition of our Institution the higher the number of qualified applications
filed to the Institution. With the increased rate of qualified applications, the
number of amicable settlements and recommendations increases as well.
In 2021, the Institution aims at increasing its ability to settle disputes by
resolving the complaints in a faster and amicable ways.

• The Institution aims at focusing on trainings to increase the competence of
the staff in order to ensure resolving the complaints in shorter time than six
months.
• The Institution intends to turn the Preliminary Examination, Distribution
and Information Bureau in a call center in order to ensure this Bureau to
work more efficiently and to provide better services for citizens.

• With an aim to reduce the inadmissibility and referral decisions,
necessary works will be carried out to receive more qualified complaints
and resolve the complaints more effectively.
• Particularly witnessed in elections in Europe, racism, xenophobia and
Islamophobia are spreading. And the key victims of these discrimination
acts are the people who do not know how they can seek their legal
remedies. In this regard, we will continue our activities which were

126 2020 ANNUAL REPORT