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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

The Chief Ombudsman or ombudsmen or experts may hear witnesses or relevant
people in connection with the matter under examination and investigation.

4.8 EXAMINATION AND INVESTIGATION

The Institution shall finalize its examination and investigation within six months at the
latest following the date of application. The Institution shall notify the outcome of its
examination and investigation and, if any, its recommendations to the relevant authority
and to the applicant. The Institution shall indicate to the applicant the remedies against
the act, the application period and the authority to which the application should be
filed.
If the relevant authority does not find the action to be performed in line with the
recommendations of the Institution or the solution proposed by the Institution as
feasible, it shall notify the reasons for it to the Institution in 30 days.
4.9 RESUMPTION OF THE TERM OF LITIGATION

If the application is declined by the Institution, the suspended term of litigation
shall resume upon the date of notification of the Institution’s decision to the person
concerned.

In case the application is accepted by the Institution, if the relevant authority does not
launch any action or transaction within 30 days upon the Institution’s recommendation,
then the paused term of litigation shall resume.

If the Institution fails to finalize its examination and investigation within six months
following the date of application, then the suspended term of litigation shall resume.
4.10 WITHDRAWING A COMPLAINT

Complainant may withdraw her/his complaint until the decision is made. In this case,
the Ombudsman Institution shall terminate the examination and investigation.

2019 ANNUAL REPORT 69