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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Furthermore, Civil Society Organisations, which have an independent structure and
are the spokesperson for the public in the face of public administration within the scope
of the political, social, cultural, legal and environmental objectives of the citizen by
undertaking social responsibilities voluntarily for the sake of their members, play
an active role in fulfilling the natural function of the Ombudsman.

In this context, the level of communication and cooperation with administrations
and civil society organisations, which are the primary stakeholders of our Institution
and are the servers of the justice/legislation/rights, is of great importance in preventing
violations of rights, promoting the culture of seeking legal remedies and achieving the
goal of good administration in the public eye. Some of the activities carried out in 2019
in this sense are listed below.

➢ Ombudsman-Citizens Meetings and Visits to Administrations and CSOs during
Provincial Working Visits
➢ Communication and Cooperation Meetings with Public Institutions

➢ Communication and Cooperation Activities/Visits with CSOs

2.6 AWARENESS RAISING ACTIVITIES

Many events and activities such as symposiums, conferences, regional and communication
meetings, panels, workshops, etc. were carried out throughout the year through written,
visual and social media channels in order to ensure that our Institution is seen as
a dispute resolution mechanism in eliminating the problems with administrations
experienced by real persons, and in order to receive the requests of citizens in the most
precise way.
Ombudsman-Citizens Meetings and Provincial Working Visits

In order to make the Ombudsman Institution become more functional as it works
to improve the standards of quality service of the administration by promoting the
culture of seeking legal remedies among citizens, regional meetings and provincial
working meetings under the theme “Ombudsman Meets the Public” were held in
68 provinces including Trabzon, Bursa, Eskişehir, Şanlıurfa, Konya, İzmir, Gaziantep,
Ordu, Erzurum, Antalya, Van, Kayseri, Kars, Şırnak, Bilecik, Manisa, Aydın and
Denizli. These activities are quite important in terms of making the Institution’s role on
bureaucracy and social life better understood and establishing a common understanding
between the citizen and the Institution.

These meetings serve the purpose of seeing the functioning of the public services on the
spot, ensuring cooperation between CSOs and public institutions and organisations,
contributing to the development of the culture of seeking legal remedies, and providing

38 2019 ANNUAL REPORT