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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Human Rights Day Events (December 2019)
A panel was held on Wednesday, December
11, 2019, on the occasion of December
10, Human Rights Day. Member Judge of
the Constitutional Court, Prof. Dr. Yunus
Şevki Hakyemez, Deputy Dean of the Faculty
of Law at Atılım University, Ms. Çiğdem Sever
and Member of the Council of State Dr. Selami
Demirkol attended the panel.

“Training Program on Seeking Legal Remedies and Ombudsman Institution” for
Youth and Children (11-20 December 2019)

Within the scope of our Institution’s
work on the Rights of the Child, training
programs under the theme “Seeking Legal
Remedies and Ombudsman Institutions”
were organised for university, high school
and middle school students between 11
December and 20 December 2019, and
the training program was applied to three
separate groups at two hotels.
2.5.3 Relations with Public Institutions and CSOs

Our Institution was established as an independent and efficient complaint handling
mechanism in the functioning of public services in order to examine, investigate all
kinds of actions, procedures and conduct of the administration and make suggestions
in terms of compliance with law and equity with an understanding of justice based on
human rights.

As well as being responsible for safeguarding the rights and freedoms of individuals
against the administration, our Institution is also responsible for providing
guidance to public officials, raising the standard of quality of public services and
working to contribute to internalising the principles of good administration in
Türkiye.

In this context, the Ombudsman Institution performs positive functions on behalf of
both citizens and public institutions. It acts not only as a tool ensuring that public
institutions deliver timely, fair and quality services for the citizen but also performing
the function of verifying the legitimacy of the service delivered by public institutions.

2019 ANNUAL REPORT 37