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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

the Institution has created new units within itself to better serve applicants and to monitor the
consequences of its decisions and reports.
The Institution consists of the Office of the Chief Ombudsman and the Office of
the Secretary-General. The Office of the Chief Ombudsman comprises the Chief
Ombudsman and 5 Ombudsmen.
The Institution is administered and represented by the Chief Ombudsman.
The Office of the Secretary General performs the secretarial, administrative and
financial affairs of the Institution. The Office of the Secretary-General consists of
the Secretary-General and other administrative staff members.
The duties of the Office of the Secretary-General are as follows:
a) To conduct clerical services for the Institution;

b) To keep personal files of the staff members;
c) To carry out the archive services of the Institution;

d) To perform the duties assigned to the financial services units and strategy development
units by relevant Laws;
e) To conduct the procedures concerning the leaves and retirement of staff members;
f) To carry out the personal staff matters, health and social services procedures of the staff
members working at the Institution;

g) To ensure the use of the information systems with regard to the matters concerning the
activity field of the Institution and

h) To perform statutory duties or the duties assigned by the Chief Ombudsman.

A new unit “Preliminary Examination, Distribution and Information Bureau” has been
established to provide information to the applicants regarding their applications, and to provide
legal guidance for citizens. With the new organizational structure, the institutionalization has
been ensured and an effective and efficient complaint handling process has been achieved.

Furthermore recently, the Press Consultancy and Corporate Communication Unit as
well as the Research, Follow-up and Evaluation Bureau have been established. While the
Press Consultancy and Corporate Communication Unit aims to enhance the recognition
of the Institution, the latter systematically follows up the implementation of the decisions
of recommendation, referral, and amicable settlement so that the compliance rate of the
administration to the Ombudsman decisions is increased through effective communication
with the administration.

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