Page 55 - Syrians in Türkiye - Special Report

GRAND NATIONAL ASSEMBLY OF TÜRKİYE THE OMBUDSMAN INSTITUTION

consisting of 11 trucks and 21 vans-type vehicles, with a total of 133 registration desks
and to distribute new secure ID documents to the Syrians whose records are updated. 33
This project, which began on January 7, 2017, is of vital importance both for the rights
of refugees and also in terms of process management in Türkiye. 34

II. TRANSLATION SERVICES

In determining the needs of the Syrians under
temporary protection in our country, it has
been observed that the most basic problem
they encounter at every stage of their lives is a
language barrier to obtaining information about
the rights and obligations they have, accessing the
services provided, and carrying out the necessary
operations and transactions to benefit from these
services.
Considering the diversity of services offered by
institutions and organizations and the number of
Syrians wanting to benefit from these services,
there is a need for qualified and professional
translation services, especially in healthcare and
legal issues. Many institutions and organizations,
especially DGMM, are involved in an effort
to produce solutions. Türkiye’s most important
advantage regarding language is the support of
Turkmen citizens coming from Syria and Turkish
citizens living in provinces neighboring Syria,
some of whom speak Arabic. Nevertheless, it is
clear that a systematic solution must be found for
the language problem, which is the most serious
obstacle to communication, defending rights, and utilizing services. One of the most
important initiatives in terms of reducing language problems is the establishment
of DGMM’s Communication Center for Foreigners (YIMER-157) on 20 August

33 DGMM, “Interior Minister Süleyman Soylu Started Registry Updating Project” (accessed February 17,
2017); available from http://www.goc.gov.tr/icerik6/icisleri-bakani- sayin-suleyman-soylu-kayit-guncelleme-
projesini-baslatti_350_359_10178_icerik.
34 Registration updating has started in certain provinces; the announcements are available on the DGMM
website (accessed August 8, 2017): http://www.goc.gov.tr/icerik6/suriyeliler-kayitlarini-guncellemeye-davet-
ediliyor_350_361_10611_icerik

SYRIANS IN TÜRKİYE SPECIAL REPORT 55